Monday, April 24, 2006

Instructions from Intuit Canada for correcting script errors...

No phone support with this software, only email. Took 6 hours to get this reply;

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Hi,

Thank you for contacting Intuit Canada!

We have a fix for this issue and it is listed below.

Our goal is to respond to every e-mail within 48 hours. So far we have been meeting and exceeding this goal. If we do not respond to you within 48 hours then please send another e-mail but not before then just clogs up our e-mail boxes with unnecessary duplicates.

There is no way we can answer 200 e-mail with in minutes of them arriving in our e-mail box. TaxWiz support is handled by e-mail only. To keep costs low, and support free, we have decided to use only the most efficient method, which turned out to be e-mail support. Phone support is available with higher end products, such as QuickTax.

If you are getting a Script error within Taxwiz please do the ALL of the following and your issue will be resolved.

1) Update the scripting engine

For Internet Explorer on Microsoft Windows XP, Windows 2000, visit the following Microsoft Web site:
http://www.microsoft.com/downloads/details.aspx?FamilyId=C717D943-7E4B-4622-86EB-95A22B832CAA&displaylang=en

This will download the latest scripting engine. Download, install, re-boot.

2. Try updating your Internet Explorer.

Click on 'Start' - 'Windows Update'. Follow instructions for the version of Windows you are
using and check for the available updates.
It is recommended that you download and install the 'Critical Updates'.
You may have also have set your computer to update automatically.

3. Delete your Cookies and Cashed files.

Once you have your Internet Explorer browser opened
Click on 'Tools' - 'Internet Options' in order to open the dialogue box.
In this dialogue box, click on 'Delete Cookies' and 'Delete Files'
Click on Apply and OK once completed.

4. Verify that Active Scripting, ActiveX, and Java are not blocked.

click on 'Start' - 'Settings' - 'Control Panel' - 'Internet Options'
or in IE, click on 'Tools' - 'Internet Options').
Under the 'Security' Tab click on 'Default Level' and then click on 'OK'.

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This worked for me, I did a bunch of the things listed but I think it was my locking down the security in Explorer that borked the TaxWiz software, since it uses Activex (bleh) :(

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